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BUS300 - Operations Management


Operations Management (3 credits)

Operations management deals with how to allocate scarce resources properly to attain a desired result. In this course, students will learn the fundamentals of operations management as they apply to both production and service-based operations.  After completing this course, students should be able to apply operations management principles to the specific processes in their industry or business.

Professor: TBA

Learning Outcomes

Upon successful completion of this course, students will be able to:

  • Explain the role of operations and its relationship with the other functional areas of a business organization;
  • Analyze operation processes from a variety of perspectives such as productivity, workflow, and quality;
  • Apply the “Transformation Model” as a construct for understanding the relationship between the inputs, processes, and outputs of an organization;
  • Explain techniques and methodologies for managing an organization’s productive resources;
  • Apply basic design principles to determine appropriate facility location and layout;
  • Explain quality management and apply quality management principles to continuous improvement in operations management;
  • Discuss the goal of Supply Chain Management and its application in a variety of organizational settings;
  • Identify the critical factors involved in inventory control systems; and
  • Identify the operational processes in the student’s own organization.


Required Text:

  • No Author Provided. Understanding Operations Management, The Open University, 2011. No ISBN (provided as e-text in course)