By John Hassler

Note: The information on this tape came from:

National Restaurant Association
1200 Seventeenth Street, N.W.
Washington, DC 20036-3097
(202) 331-5900

Education Foundation
250 South Wacker Drive, Suite 1400
Chicago, Illinois 60606-5834
Fax (312)715-0807

311 1st NW, Washington, D.C. 20001

(202) 638-6100

ServSafe Program features a wide variety of training materials, including new affordable computer-based offerings.

Training & Certification Program


I. Staff person needs management certificate to train Program food service personnel

II. Send for kit to train 10 people ($40.00)

III. Training consists of five meetings

A. Tapes used

B. Test questions given and answered

C. Work for a week in area film has shown

D. Employee evaluation every 30 days

E. 90 day program (flexible for individual mission)

IV. Personal hygiene

A. Clean clothes

1. Whites if possible

B. No body odor

C. Hats

D. Gloves on serving line

V. Results of program

A. Education

B. Self-esteem

C. Professionalism

VI. Question & Answer

The Building Manager at People's City Mission who is in charge of kitchen food services has a certificate of training. There is no formal training of food personnel at this time. The Building Manager would need a full-time assistant to be able to supervise and train food service Program personnel. In my opinion, this is an area of staffing at PCM which is most needed.

Education is much needed in the area of food services. I will recommend that the Mission consider obtaining training materials from the National Association of Restaurants.