If you need help or support, you may contact us using the following methods.

  • For technical support or questions:
    • Technical questions include issues with broken links, videos, audio, exams, error messages, trouble submitting assignments, materials not opening correctly or general help requests about using the course system.
    • Email: support@cityvision.edu or Call: (816) 708-0794
    • Chat: Click on the “Chat” box at the bottom left of the www.cityvision.edu page, or in courses.
  • For academic questions:
    • Academic questions are questions about understanding the course material, course assignments, or grading decisions.
    • If you have questions about a specific Assignment or Discussion grade, click on the Grades tab of the course, then click on the Assignment or Discussion. Post your question as a comment.
    • If you have general questions about course content, you can contact your instructor using the email address listed on the Meet Your Instructors page. You can also click on Help & Links in the left sidebar, select “Ask Your Instructor a Question”, then select your course and type a message.
    • Any replies to faculty Announcements or posts on a Discussion are public, so don’t ask private questions there.
  • For other questions (student records, billing, financial aid): see this list of Contact Information.

You may learn more about how to use Canvas and Populi on this page.