Student Complaint Process

Definition of Complaints

An item is only considered a complaint if the student believes that City Vision University is not following its own policies, DEAC standards, state or federal laws.  Students that have concerns that do not meet this definition should work with City Vision staff to resolve them without the formal process described below.

Steps to Resolve Complaints

We recommend that students follow the following process to resolve complaints.

  1. If a student has a complaint (as defined above), the first step is to work with appropriate staff or faculty member to try and resolve the issue  (i.e., if students have an issue with financial aid, please contact the City Vision University Financial Aid Officer first about the problem). When City Vision staff receive what they perceive to be a complaint, they will notify City Vision’s President, Andrew Sears, to ask for guidance.
  2. If no appropriate resolution can be reached in working directly with staff, provide a detailed written response to our President, Andrew Sears, at Based on the definition of a complaint listed above, students are encouraged to identify which of City Vision University’s policies, DEAC standards, state or federal laws they believe are not being followed. If students have had informal interactions with our President regarding their concern, then this written response from the student starts the next stage of the complaint process. A written response from City Vision will be given at least within 4 weeks of the official complaint, but typically is much sooner than that.
  3. If students are not able to resolve their complaint with one of the above options, they may submit their complaints through one of the following channels.

Our accreditor DEAC has an “Online Complaint System” that enables individuals to file a complaint directly from the DEAC website. The complaint form may be found at All complaints should be submitted using this form. For those who cannot access the Internet, written complaints will be accepted provided they include the complainant’s name and contact information and a release from the complainant(s) authorizing the Commission to forward a copy of the complaint, including identification of the complainant(s) to the institution. Where circumstances warrant, the complainant may remain anonymous to the institution, but all identifying information must be given to DEAC. Written complaints must contain the following: the basis of any allegation of noncompliance with DEAC standards and policies; all relevant names and dates and a brief description of the actions forming the basis of the complaint; copies of any available documents or materials that support the allegations; a release authorizing the Commission to forward a copy of the complaint, including identification of the complaint(s) to the institution. In cases of anonymous complaints or where the complainant requests for his/her name to be kept confidential, the Commission considers how to proceed and whether the anonymous complaint sets forth reasonable and credible information that an institution may be in violation of the Commission’s standards and whether the complainant’s identify is not necessary to investigate.

City Vision is licensed out of Missouri. To file a complaint you need to make a phone call to the MDHE at 573-751-2361 to indicate a desire to file a complaint. If the MDHE decides it will hear your complaint, it will direct you to a form in which to make the formal complaint.

The following contact information may be used to register a complaint against City Vision University with your state of residence. Be advised that most states will require a student to have attempted to resolve any complaints through the college’s own complaint process before contacting a state agency to request its intervention.


Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000


Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505

Alaska Office of Attorney General Consumer Protection Unit
1031 W. Fourth Avenue, Suite 200
Anchorage, AK 99501


Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007


Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
114 East Capitol Ave
Little Rock, AR 72201

Arkansas State Board of Private Career Education
501 Woodlane, Suite 312S
Little Rock, AR 72201


Department of Consumer Affairs
Consumer Information Division
1625 North Market Blvd., Suite N 112
P.O. Box 980818
Sacramento, CA 95834



Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202


Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326

Connecticut Department of Consumer Protection
165 Capitol Avenue
Room 110
Hartford CT 06106

Consumer Complaint Hotline: (800) 842-2649


Delaware Higher Education Office
Carvel State Office Building, 5th Floor
820 N. French Street
Wilmington, DE 19801-3509

Delaware Attorney General
Consumer Protection Wilmington:
820 N. French Street 5th floor
Wilmington, DE 19801


District of Columbia Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE
9th Floor
Washington, DC 20002


Florida Commission on Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400


Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
(770) 414-3300


Hawaii State Board of Education
P.O. Box 2360
Honolulu Hawaii 96804


Idaho State Board of Education
State Coordinator for Private Colleges and Proprietary Schools
Attn: Harvey W. Lyter III, MBA
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037


Illinois Board of Higher Education
431 East Adams,
2nd Floor
Springfield, Illinois 62701-1404

Institutional Complaint Hotline: (217) 557-7359

Illinois State Board of Education
100 N. 1st Street
Springfield, Illinois 62777

Illinois Attorney General Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62706

Consumer Fraud Hotline: (800) 243-0618


Indiana Commission on Proprietary Education
Attn: Director of Regulatory Compliance
302 W Washington Street, Room E201
Indianapolis IN 46204


Iowa Student Aid Commission
603 E. 12th Street
5th Floor
Des Moines, IA 50319


Kansas Board of Regents
1000 SW Jackson Street
Suite 520
Topeka, KS 66612-1368‐ComplaintProcedureandForm.pdf


Kentucky Council on Postsecondary Education
1024 Capital Center Dr #320
Frankfort, KY 40601-7512

Kentucky Board of Proprietary Education
911 Leawood Drive
Frankfort, KY 40601-3319

Office of the Attorney General
Capitol Suite 118
700 Capitol Avenue
Frankfort, Kentucky 40601-3449


Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677


Maine Department of Education
Complaint Investigator
23 State House Station
Augusta, ME 04333-0023

Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333


Maryland Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202a

410-528-8662 or 888-743-0823 (toll free)


Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108


Michigan Department of Labor & Economic Growth
Office of Postsecondary Services
Proprietary School Unit Staff
201 N. Washington Sq.
Lansing, MI 48913


Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227

Minnesota Attorney General’s Office
1400 Bremer Tower 445 Minnesota Street
St. Paul, MN 55101


Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211

Mississippi Commission of Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211-6453

Consumer Protection Division Office of the Attorney General
State of Mississippi
P.O. Box 22947
Jackson, Mississippi 39225-2947


Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469


Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201

Montana Office of Consumer Protection
2225 11th Avenue P.O. Box 200151
Helena, MT 59620-0151


Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005

Nebraska Department of Education
Investigations Office
301 Centennial Mall South
P.O. Box 98987
Lincoln, NE 68509-4987

Nebraska Attorney General
Consumer Protection Division
2115 State Capitol Lincoln, NE 68509

Consumer Protection Hotline: (800) 727-6432


Nevada Commission on Postsecondary Education
3663 East Sunset Road
Suite 202
Las Vegas, Nevada 89120


New Hampshire Postsecondary Education Commission
3 Barrell Court #300
Concord, NH 03301-8531


New Jersey Commission on Higher Education
PO Box 542
Trenton, NJ 08625

New Jersey Department of Labor and Workforce Development
1 John Fitch Plaza
P.O. Box 110
Trenton, NJ 08625-0110

New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, New Jersey 07102


New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505


New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine Albany, NY 12234

New York Bureau of Proprietary School Supervision
New York State Education Department
99 Washington Avenue, Room 1613 OCP
Albany, New York 12234

New York State Department of State
Division of Consumer Protection
Consumer Assistance Unit
5 Empire State Plaza – Suite 2101
Albany, New York 12223-1556


North Carolina Community College System Office of Proprietary Schools 200 West Jones St.
Raleigh, North Carolina 27603

North Carolina Consumer Protection
Attorney General’s Office Mail Service Center 9001 Raleigh, NC 27699-9001


North Dakota Department of Career and Technical Education
State Capitol – 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610

North Dakota Consumer Protection Division
Office of Attorney General
Gateway Professional Center
1050 E Interstate Ave. Suite 200
Bismarck, ND 58503-5574


Ohio State Board of Career Colleges and Schools
35 East Gay Street, Suite 403
Columbus, OH 43215-3138

Ohio Board of Regents
30 East Broad Street, 36th floor
Columbus, OH 43215-3414

Ohio Attorney General
Consumer Protection Section
30 E. Broad St., 14th floor
Columbus, OH 43215-3400


Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104

Oklahoma State Board of Private Vocational Schools
3700 Classen Boulevard
Suite 250
Oklahoma City, OK 731182864

Oklahoma Office of the Attorney General
Consumer Protection Unit Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105


Oregon Office of Degree Authorization
1500 Valley River Drive
Suite 100
Eugene, OR 97401

Oregon Department of Education
Private Career Schools Office
255 Capitol Street NE
Salem, OR 97310-0203

Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096


Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333

Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120


Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR San Juan, PR
00910-1900 00910-1900

Puerto Rico Department of Justice
PO 9020192
San Juan, Puerto Rico
00902-0192 00902-0192


Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street Providence, RI 02903

Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street Providence, RI 02903


South Carolina Commission on Higher Education
1333 Main Street, Suite 200
Columbia, SC 29201


South Dakota Board of Regents
306 E. Capitol Ave, Suite 200
Pierre, SD 57501-2545

South Dakota Office of Attorney General
Division of Consumer Protection
1302 E Hwy 14 Suite 3 Pierre SD 57501-8053


Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243


Texas Workforce Commission
Career Schools and Colleges – Room 226-T
101 East 15th Street
Austin, Texas 78778-0001

Texas Higher Education Coordinating Board
P.O. Box 12788
Austin, Texas 78711

The web address for the rules governing student complaints – Title 19 of the Texas Administrative Code, Sections 1.110‐1.120:$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y


Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111


Vermont Department of Education
120 State Street
Montpelier, VT 05620-2501

Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001


State Council of Higher Education for Virginia
101 N. 14th St.
James Monroe Building
Richmond, VA 23219


Washington Higher Education Coordinating Board
917 Lakeridge Way
PO Box 43430
Olympia, WA 98504-3430

Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW
PO Box 43105
Olympia, WA 98504-3105

Washington State Office of the Attorney General
1125 Washington Street SE
PO Box 40100
Olympia, WA 98504-0100


West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Ste 700
Charleston WV 25301-2800

Community and Technical College System of West Virginia
1018 Kanawha Blvd. E., Ste. 700
Charleston WV 25301

West Virginia Office of the Attorney General
Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789


Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor
P.O. Box 8696
Madison, WI 53708


Wyoming Department of Education
2300 Capitol Avenue nd
Hathaway Building, 2 Floor
Cheyenne, WY 82002-0050

Attorney General’s Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002

This list includes contact information for the relevant state agencies for all 50 states, DC, and Puerto Rico.

This list should not be construed as informative of what agencies regulate City Vision or the states in which the college is licensed or required to be licensed. States, through the relevant agencies or Attorney General’s Offices, will accept complaints regardless of whether the institution is required to be licensed in that state.