Student Complaint Process

Definition of Complaints

An item is only considered a complaint if the student believes that City Vision University is not following its own policies, DEAC standards, state or federal laws.  Students that have concerns that do not meet this definition should work with City Vision staff to resolve them without the formal process described below.

Steps to Resolve Complaints

We recommend that students follow the following process to resolve complaints.

  1. If a student has a complaint (as defined above), the first step is to work with appropriate staff or faculty member to try and resolve the issue  (i.e., if students have an issue with financial aid, please contact the City Vision University Financial Aid Officer first about the problem). When City Vision staff receive what they perceive to be a complaint, they will notify City Vision’s President, Andrew Sears, to ask for guidance.
  2. If no appropriate resolution can be reached in working directly with staff, contact our President, Andrew Sears, at andrew@techmission.org. A written response will be given at least within 4 weeks of the official complaint, but typically is much sooner than that.
  3. If students are not able to resolve their complaint with one of the above options, they may submit their complaints through one of the following channels.

Our accreditor DEAC has an “Online Complaint System” that enables individuals to file a complaint directly from the DEAC website. The complaint form may be found at http://www.deac.org/Student-Center/Complaint-Process.aspx. All complaints should be submitted using this form. For those who cannot access the Internet, written complaints will be accepted provided they include the complainant’s name and contact information and a release from the complainant(s) authorizing the Commission to forward a copy of the complaint, including identification of the complainant(s) to the institution. Where circumstances warrant, the complainant may remain anonymous to the institution, but all identifying information must be given to DEAC. Written complaints must contain the following: the basis of any allegation of noncompliance with DEAC standards and policies; all relevant names and dates and a brief description of the actions forming the basis of the complaint; copies of any available documents or materials that support the allegations; a release authorizing the Commission to forward a copy of the complaint, including identification of the complaint(s) to the institution. In cases of anonymous complaints or where the complainant requests for his/her name to be kept confidential, the Commission considers how to proceed and whether the anonymous complaint sets forth reasonable and credible information that an institution may be in violation of the Commission’s standards and whether the complainant’s identify is not necessary to investigate.

City Vision is licensed out of Missouri. To file a complaint you need to make a phone call to the MDHE at 573-751-2361 to indicate a desire to file a complaint. If the MDHE decides it will hear your complaint, it will direct you to a form in which to make the formal complaint.

The following contact information may be used to register a complaint against City Vision University with your state of residence. Be advised that most states will require a student to have attempted to resolve any complaints through the college’s own complaint process before contacting a state agency to request its intervention.

ALABAMA

Alabama Commission on Higher Education P. O. Box 302000 Montgomery, AL 36130-2000http://www.accs.cc/newlicense/Complaints.aspx

ALASKA

Alaska Commission on Postsecondary Education PO Box 110505 Juneau, AK 99811-0505 customer.service@alaska.govAlaska Office of Attorney General Consumer Protection Unit 1031 W. Fourth Avenue, Suite 200 Anchorage, AK 99501attorney.general@alaska.govhttp://www.law.state.ak.us/pdf/consumer/FORM_complaint.pdf

ARIZONA

Arizona State Board for Private Postsecondary Education 1400 W. Washington Street Room 260 Phoenix, AZ 85007http://azppse.state.az.us/student_info/compliance.asp

ARKANSAS

Arkansas Higher Education Coordinating Board Arkansas Department of Higher Education 114 East Capitol Ave Little Rock, AR 72201ADHE_Info@adhe.eduhttp://sbpce.arkansas.gov/students/Pages/complaintProcess.aspxArkansas State Board of Private Career Education 501 Woodlane, Suite 312S Little Rock, AR 72201sbpce@arkansas.govhttp://www.sbpce.org/complaint_process.html

CALIFORNIA

Department of Consumer Affairs Consumer Information Division 1625 North Market Blvd., Suite N 112 P.O. Box 980818 Sacramento, CA 95834http://www.dca.ca.gov/833-942-1120

COLORADO

Colorado Department of Higher Education 1560 Broadway, Suite 1600 Denver, Colorado 80202http://highered.colorado.gov/Academics/Complaints/default.html

CONNECTICUT

Connecticut Department of Higher Education 61 Woodland Street Hartford, CT 06105-2326info@ctdhe.orgConnecticut Department of Consumer Protection 165 Capitol Avenue Room 110 Hartford CT 06106trade.practices@ct.govhttp://www.ct.gov/dcp/cwp/view.asp?a=1629&Q=274424Consumer Complaint Hotline: (800) 842-2649

DELAWARE

Delaware Higher Education Office Carvel State Office Building, 5th Floor 820 N. French Street Wilmington, DE 19801-3509dheo@doe.k12.de.usDelaware Attorney General Consumer Protection Wilmington: 820 N. French Street 5th floor Wilmington, DE 19801consumer.protection@state.de.us

DISTRICT OF COLUMBIA

District of Columbia Office of the State Superintendent of Education Education Licensure Commission 810 First Street, NE 9th Floor Washington, DC 20002http://osse.dc.gov/publication/education-licensure-commission-public-complaint-form

FLORIDA

Florida Commission on Independent Education 325 W. Gaines Street Suite 1414 Tallahassee, FL 32399-0400Commissioner@fldoe.orghttp://www.fldoe.org/cie/complaint.asp

GEORGIA

Georgia Nonpublic Postsecondary Education Commission 2082 E Exchange Pl. #220 Tucker, GA 30084-5334 (770) 414-3300 http://www.gnpec.orghttp://rules.sos.state.ga.us/docs/392/5/06.pdf

HAWAII

Hawaii State Board of Education P.O. Box 2360 Honolulu Hawaii 96804ocp@dcca.hawaii.govhttp://hawaii.gov/dcca/ocp/consumer_complaint

IDAHO

Idaho State Board of Education State Coordinator for Private Colleges and Proprietary Schools Attn: Harvey W. Lyter III, MBA 650 West State Street P.O. Box 83720 Boise, ID 83720-0037Harv.lyter@osbe.idaho.gov

ILLINOIS

Illinois Board of Higher Education 431 East Adams, 2nd Floor Springfield, Illinois 62701-1404info@ibhe.orgInstitutional Complaint Hotline: (217) 557-7359Illinois State Board of Education 100 N. 1st Street Springfield, Illinois 62777http://webprod1.isbe.net/contactisbe/Illinois Attorney General Consumer Fraud Bureau 500 South Second Street Springfield, IL 62706http://www.illinoisattorneygeneral.gov/about/email_consumers.jsphttp://www.illinoisattorneygeneral.gov/consumers/conscomp.pdfConsumer Fraud Hotline: (800) 243-0618

INDIANA

Indiana Commission on Proprietary Education Attn: Director of Regulatory Compliance 302 W Washington Street, Room E201 Indianapolis IN 46204http://www.in.gov/cpe/files/sf39280-complaint.pdf

IOWA

Iowa Student Aid Commission 603 E. 12th Street 5th Floor Des Moines, IA 50319info@iowacollegeaid.govhttps://www.iowacollegeaid.gov/content/constituent-request-review

KANSAS

Kansas Board of Regents 1000 SW Jackson Street Suite 520 Topeka, KS 66612-1368http://www.kansasregents.org/resources/PDF/524‐ComplaintProcedureandForm.pdf

KENTUCKY

Kentucky Council on Postsecondary Education 1024 Capital Center Dr #320 Frankfort, KY 40601-7512http://www.cpe.ky.gov/forstudents/consumercomplaints/Kentucky Board of Proprietary Education 911 Leawood Drive Frankfort, KY 40601-3319http://bpe.ky.gov/Applications%20and%20Forms/Form%20to%20File%20a%20Complaint.pdfOffice of the Attorney General Capitol Suite 118 700 Capitol Avenue Frankfort, Kentucky 40601-3449consumer.protection@ag.ky.govhttp://ag.ky.gov/civil/consumerprotection/complaints/Pages/default.aspx

LOUISIANA

Louisiana Board of Regents P.O. Box 3677 Baton Rouge, LA 70821-3677http://www.regentsfiles.org/assets/docs/ProprietarySchools/StudentComplaintProcedure.pdf

MAINE

Maine Department of Education Complaint Investigator 23 State House Station Augusta, ME 04333-0023jonathan.braff@maine.govMaine Attorney General Consumer Protection Division 6 State House Station Augusta, ME 04333http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml

MARYLAND

Maryland Attorney General Consumer Protection Division 200 St. Paul Place Baltimore, MD 21202a410-528-8662 or 888-743-0823 (toll free)

MASSACHUSETTS

Massachusetts Board of Higher Education One Ashburton Place Room 1401 Boston, MA 02108http://www.mass.edu/forstudents/complaints/complaintprocess.asp

MICHIGAN

Michigan Department of Labor & Economic Growth Office of Postsecondary Services Proprietary School Unit Staff 201 N. Washington Sq. Lansing, MI 48913http://www.michiganps.net/complaint.aspx

MINNESOTA

Minnesota Office of Higher Education 1450 Energy Park Drive, Suite 350 St. Paul, MN 55108-5227http://www.ohe.state.mn.us/oheContactForm.cfmMinnesota Attorney General’s Office 1400 Bremer Tower 445 Minnesota Street St. Paul, MN 55101http://www.ag.state.mn.us/ElectronicForms/ComplaintForm.pdf

MISSISSIPPI

Mississippi Commission on College Accreditation 3825 Ridgewood Road Jackson, MS 39211Mississippi Commission of Proprietary Schools and College Registration 3825 Ridgewood Road Jackson, MS 39211-6453Consumer Protection Division Office of the Attorney General State of Mississippi P.O. Box 22947 Jackson, Mississippi 39225-2947
General Concerns and Inquiries

MISSOURI

Missouri Department of Higher Education 205 Jefferson Street P.O. Box 1469 Jefferson City, MO 65102-1469info@dhe.mo.gov

MONTANA

Montana Board of Regents Office of Commissioner of Higher Education Montana University System 2500 Broadway Street PO Box 203201 Helena, MT 59620-3201Montana Office of Consumer Protection 2225 11th Avenue P.O. Box 200151 Helena, MT 59620-0151contactocp@mt.govhttps://doj.mt.gov/consumer/

NEBRASKA

Nebraska Coordinating Commission for Postsecondary Education P.O. Box 95005 Lincoln, NE 68509-5005Nebraska Department of Education Investigations Office 301 Centennial Mall South P.O. Box 98987 Lincoln, NE 68509-4987Nebraska Attorney General Consumer Protection Division 2115 State Capitol Lincoln, NE 68509http://www.ago.state.ne.us/consumer/emailforms/consumer_complaint.htmConsumer Protection Hotline: (800) 727-6432

NEVADA

Nevada Commission on Postsecondary Education 3663 East Sunset Road Suite 202 Las Vegas, Nevada 89120http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

NEW HAMPSHIRE

New Hampshire Postsecondary Education Commission 3 Barrell Court #300 Concord, NH 03301-8531http://www.nh.gov/postsecondary/complaints

NEW JERSEY

New Jersey Commission on Higher Education PO Box 542 Trenton, NJ 08625nj_che@che.state.nj.usNew Jersey Department of Labor and Workforce Development 1 John Fitch Plaza P.O. Box 110 Trenton, NJ 08625-0110schoolapprovalunit@dol.state.nj.ushttp://lwd.dol.state.nj.us/labor/forms_pdfs/edtrain/Conflict%20Resolution%20Questionnaire.pdfNew Jersey Division of Consumer Affairs 124 Halsey Street Newark, New Jersey 07102http://www.nj.gov/oag/ca/complaint/ocp.pdf

NEW MEXICO

New Mexico Higher Education Department 2048 Galisteo Santa Fe, NM 87505http://hed.state.nm.us/institutions/complaints.aspx

NEW YORK

New York Office of College and University Evaluation New York State Education Department 5 North Mezzanine Albany, NY 12234ocueinfo@mail.nysed.govhttp://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.htmlNew York Bureau of Proprietary School Supervision New York State Education Department 99 Washington Avenue, Room 1613 OCP Albany, New York 12234New York State Department of State Division of Consumer Protection Consumer Assistance Unit 5 Empire State Plaza – Suite 2101 Albany, New York 12223-1556https://www1.consumer.state.ny.us/cpb/CauComplaintForm.html

NORTH CAROLINA

North Carolina Community College System Office of Proprietary Schools 200 West Jones St. Raleigh, North Carolina 27603http://www.nccommunitycolleges.edu/Proprietary_Schools/complaints.htmNorth Carolina Consumer Protection Attorney General’s Office Mail Service Center 9001 Raleigh, NC 27699-9001http://www.ncdoj.gov/getdoc/59be4357-41f3-4377-b10f-3e8bd532da5f/Complaint-Form.aspx

NORTH DAKOTA

North Dakota Department of Career and Technical Education State Capitol – 15th Floor 600 E. Boulevard Ave. Dept. 270 Bismarck, ND 58505-0610cte@nd.govNorth Dakota Consumer Protection Division Office of Attorney General Gateway Professional Center 1050 E Interstate Ave. Suite 200 Bismarck, ND 58503-5574http://www.ag.state.nd.us/cpat/PDFFiles/SFN7418.pdf

OHIO

Ohio State Board of Career Colleges and Schools 35 East Gay Street, Suite 403 Columbus, OH 43215-3138http://scr.ohio.gov/LinkClick.aspx?fileticket=%2bwaKHWPRAH8%3d&tabid=68Ohio Board of Regents 30 East Broad Street, 36th floor Columbus, OH 43215-3414Ohio Attorney General Consumer Protection Section 30 E. Broad St., 14th floor Columbus, OH 43215-3400http://www.ohioattorneygeneral.gov/consumercomplaint

OKLAHOMA

Oklahoma State Regents for Higher Education 655 Research Parkway Suite 200 Oklahoma City, OK 73104Oklahoma State Board of Private Vocational Schools 3700 Classen Boulevard Suite 250 Oklahoma City, OK 731182864Oklahoma Office of the Attorney General Consumer Protection Unit Attn: Investigative Analyst 313 NE 21st Street Oklahoma City, OK 73105http://www.oag.state.ok.us/oagweb.nsf/ccomp.html

OREGON

Oregon Office of Degree Authorization 1500 Valley River Drive Suite 100 Eugene, OR 97401Oregon Department of Education Private Career Schools Office 255 Capitol Street NE Salem, OR 97310-0203https://justice.oregon.gov/forms/consumer_complaint.aspOregon Attorney General Financial Fraud/Consumer Protection Section 1162 Court St. NE Salem, OR 97301-4096http://www.doj.state.or.us/finfraud/pdf/concompform.pdf

PENNSYLVANIA

Pennsylvania Department of Education 333 Market Street Harrisburg, PA 17126-0333Office of Attorney General Bureau of Consumer Protection 14th Floor, Strawberry Square Harrisburg, PA 17120http://www.attorneygeneral.gov/uploadedFiles/Complaints/BCP_Complaint_Form.pdf

PUERTO RICO

Puerto Rico Council on Higher Education PO Box 1900 San Juan, PR San Juan, PR 00910-1900 00910-1900Puerto Rico Department of Justice PO 9020192 San Juan, Puerto Rico 00902-0192 00902-0192

RHODE ISLAND

Rhode Island Board of Governors for Higher Education Shepard Building 80 Washington Street Providence, RI 02903Rhode Island Department of Attorney General Consumer Protection Unit 150 South Main Street Providence, RI 02903http://www.riag.state.ri.us/documents/consumer/ConsumerComplaintForm.pdf

SOUTH CAROLINA

South Carolina Commission on Higher Education 1333 Main Street, Suite 200 Columbia, SC 29201http://www.che.sc.gov/Portals/0/CHE_Docs/academicaffairs/license/complaint_procedures_and_form.pdf

SOUTH DAKOTA

South Dakota Board of Regents 306 E. Capitol Ave, Suite 200 Pierre, SD 57501-2545South Dakota Office of Attorney General Division of Consumer Protection 1302 E Hwy 14 Suite 3 Pierre SD 57501-8053http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx

TENNESSEE

Tennessee Higher Education Commission 404 James Robertson Parkway Suite 1900 Nashville, TN 37243http://www.tn.gov/thec/Divisions/LRA/PostsecondaryAuth/Complaint%20Form.rtf

TEXAS

Texas Workforce Commission Career Schools and Colleges – Room 226-T 101 East 15th Street Austin, Texas 78778-0001http://www.twc.state.tx.us/svcs/propschools/ps401a.pdfTexas Higher Education Coordinating Board P.O. Box 12788 Austin, Texas 78711http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-03D4-9CCE-40FA9F46F2CD3C9DThe web address for the rules governing student complaints – Title 19 of the Texas Administrative Code, Sections 1.110‐1.120: http://info.sos.state.tx.us/pls/pub/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y

UTAH

Utah Division of Consumer Protection 160 East 300 South Salt Lake City, Utah 84111consumerprotection@utah.govhttp://consumerprotection.utah.gov/complaints/index.html

VERMONT

Vermont Department of Education 120 State Street Montpelier, VT 05620-2501Vermont Attorney General’s Office 109 State Street Montpelier, VT 05609-1001http://www.uvm.edu/consumer/?Page=complaint.html

VIRGINIA

State Council of Higher Education for Virginia 101 N. 14th St. James Monroe Building Richmond, VA 23219communications@schev.eduhttp://www.schev.edu/forms/StudentComplaintInformation.pdf

WASHINGTON

Washington Higher Education Coordinating Board 917 Lakeridge Way PO Box 43430 Olympia, WA 98504-3430dainfo@hecb.wa.govhttp://www.wsac.wa.gov/protecting-education-consumersWashington Workforce Training and Education Coordinating Board 128 10th Avenue SW PO Box 43105 Olympia, WA 98504-3105workforce@wtb.wa.govhttp://www.wtb.wa.gov/PCS_Complaints.aspWashington State Office of the Attorney General 1125 Washington Street SE PO Box 40100 Olympia, WA 98504-0100https://fortress.wa.gov/atg/formhandler/ago/ContactForm.aspx?subject=Consumer%20Protectionhttps://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx

WEST VIRGINIA

West Virginia Higher Education Policy Commission 1018 Kanawha Blvd E., Ste 700 Charleston WV 25301-2800Community and Technical College System of West Virginia 1018 Kanawha Blvd. E., Ste. 700 Charleston WV 25301West Virginia Office of the Attorney General Consumer Protection Division PO Box 1789 Charleston, WV 25326-1789http://www.wvago.gov/publicresource.cfm

WISCONSIN

Wisconsin Educational Approval Board 201 W. Washington Avenue, 3rd Floor P.O. Box 8696 Madison, WI 53708eabmail@eab.state.wi.ushttp://eab.state.wi.us/resources/complaint.asp

WYOMING

Wyoming Department of Education 2300 Capitol Avenue nd Hathaway Building, 2 Floor Cheyenne, WY 82002-0050Attorney General’s Office 123 Capitol Building 200 W. 24th Street Cheyenne, WY 82002http://edu.wyoming.gov/Programs/schools/private_school_licensing.aspxThis list includes contact information for the relevant state agencies for all 50 states, DC, and Puerto Rico.This list should not be construed as informative of what agencies regulate City Vision or the states in which the college is licensed or required to be licensed. States, through the relevant agencies or Attorney General’s Offices, will accept complaints regardless of whether the institution is required to be licensed in that state.