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Disclosures of Consumer Information

Each year City Vision University publishes several disclosures of consumer information. This notice is published yearly by July 1. These disclosures can all be found on the City Vision University web site.

1) Tuition and Other Institutional Charges and Financial Assistance Available to Enrolled Students

Interested individuals can find information concerning tuition and fee charges, estimates of books, refund policies, return of Title IV repayment policies, schedules, student deferment information, and procedures for officially withdrawing from the institution in the official University Catalog.   There are also sections of the university web site dedicated to these topics: 

  • The Tuition and Fees page has details of financial charges to students and refund policies.
  • The Financial Aid page describes the various types of tuition assistance available to students.
  • See the Academic Calendar for a schedule of when courses are offered.
  • Our Online Bookstore lists the books used in the various courses.

2) Institution Information that Pertains to Academic Programs and Accreditation

This information is published yearly in the official University Catalog which provides information on current programs, faculty, accreditation and special services available to disabled students.  The following sections of the university web site also offer information on these topics:

3) Institution Graduation Rates

City Vision University publishes its graduation rates annually by January 31.  For 2014 (looking at the cohort that entered in 2012), the average graduation rate in our degree programs was 51.5%.  These rates are not disaggregated by gender, races or recipients of federal student aid  because the number of students in such group is insufficient to yield statistically reliable information and reporting may reveal personally identifiable information about an individual student.

Graduates of City Vision University attended graduate schools offering masters degrees in theology, counseling, and nonprofit management.

4) Institutional Security Policies and Crime Statistics

City Vision University is a 100% online institution and is not required to submit annual crime statistics in order to comply with the requirements of the “Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.”

5) Information on Athletic Program Participation Rates and Financial Data

As an online institution, City Vision University has no athletic programs.

6) Rights Under the Family Educational Rights and Privacy Act (FERPA)

To learn about students' rights and responsibilities with regard to their academic records, visit our FERPA policy page.

7) Alcohol and Drug Campus Policy

City Vision University is committed to promoting a drug-free learning environment. The University has a vital interest in maintaining a safe and healthy environment for the benefit of its employees and students. Dignity and self-respect are essential components to the mission of the University. The use of performance-impairing drugs can impair judgment and increase the risk of injuries. Consistent with the Drug-Free Schools and Communities Act Amendments of 1989 (Public Law 101-226), all students and employees are advised that individuals who violate Federal, State or Local laws and campus policies are subject to University disciplinary action and criminal prosecution. 
The possession, use or distribution of a controlled substance or dangerous drugs, or any drug unlawful to possess, e.g. marijuana, except as expressly permitted by law, is a violation of law and of campus policy. Penalties may  include required participation in and completion of appropriate rehabilitation programs in addition to federal, state and local sanctions. Students should be aware there are significant psychological and physiological health risks associated with the use of illicit drugs and alcohol. Physical addiction, loss of control and withdrawal syndrome as well as serious damage to vital organs of the body can result from drug and alcohol abuse. The following resources are available for assisting employees with possible problems of chemical abuse:

Alcoholics Anonymous Support Group
- National Institute on Alcohol Abuse and Alcoholism
- National Council on Alcoholism and Drug Dependence
- Substance Abuse and Mental Health Services Administration
- The Drug Enforcement Administration of the U.S. Department of Justice
Federal Drug Trafficking Penalties

8)Peer-to-Peer File Sharing and Copyright Law

It is illegal to reproduce and distribute copyrighted music, movies, television shows, books, articles, pictures, software and other copyrighted materials specifically through the use of peer-to-peer (P2P) networks.  This information describes the practice, infringement and penalties of violating U.S. Copyright Laws through the use of peer-to-peer file sharing.

9) Review the City Vision University Policy on Satisfactory Academic Progress.

10) Review the City Vision University Return to Title IV Policy

11) Student Complaint process.  

If students have a problem with a City Vision University Staff member or a City Vision University Policy or believe we are not following DEAC standards, we ask that students first address the appropriate individual to try and resolve the issue  (i.e., if students have a problem with financial aid, please contact the City Vision University Financial Aid Officer first about the problem). If no appropriate resolution can be reached, contact our President, Andrew Sears, at andrew [at] techmission [dot] org. A written response will be given within 4 weeks of the official complaint. If still no appropriate resolution can be reached, students may file a complaint with the Distance Education Accrediting Commission. 
Bear in mind that a complaint, as officially designated, is different from a concern. A complaint is the "expression of dissatisfaction concerning the provision of a course of study", and thus requires that something be materially deficient in how the school is providing education. Errors with the university website, or issues with the timing of financial aid, or the like, would not rise to the level of a complaint.
DEAC has an “Online Complaint System” that enables individuals to file a complaint directly from the DEAC website. The complaint form may be found at All complaints should be submitted using this form. For those who cannot access the Internet, written complaints will be accepted provided they include the complainant’s name and contact information and a release from the complainant(s) authorizing the Commission to forward a copy of the complaint, including identification of the complainant(s) to the institution. Where circumstances warrant, the complainant may remain anonymous to the institution, but all identifying information must be given to DEAC. 
Written complaints must contain the following: the basis of any allegation of noncompliance with DEAC standards and policies; all relevant names and dates and a brief description of the actions forming the basis of the complaint; copies of any available documents or materials that support the allegations; a release authorizing the Commission to forward a copy of the complaint, including identification of the complaint(s) to the institution. In cases of anonymous complaints or where the complainant requests for his/her name to be kept confidential, the Commission considers how to proceed and whether the anonymous complaint sets forth reasonable and credible information that an institution may be in violation of the Commission’s standards and whether the complainant’s identify is not necessary to investigate. 
To file a complaint with the Missouri Department of Higher Education you need to make a phone call to the MDHE at 573-526-1577 to indicate a desire to file a complaint. If the MDHE decided it will hear your complaint, it will direct you to a form in which to make the formal complaint. 
If you have exhausted the complaints process with the institution, you may also file a complaint with your state of residence using your state's complaints process.

Questions or comments regarding these consumer information releases may be directed to Dr. Ken Heitland, Academic Dean, City Vision University, 3101 Troost Ave. Suite 200, Kansas City MO 64109-1845.  Phone: (816) 960-2008