Skip to Content

Course 404 - Case Management

SKU: CVC 404

Course 404 - Case Management (3 credits) 

The course is designed as an introductory course for counselors and other professionals responsible for case management in faith-based people helping organizations.. Emphasis is placed on the need for practical knowledge and application. Content underlines universal standards of case management methodology that can be applied in a variety of different scenarios.

The term case management has appeared in social services literature more than 600 times in the last 30 years, referring to everything from the routing of court dockets through the judicial system to the medical management of a hospitalized patient’s care. The Treatment Improvement Protocol (TIP 27) used in this course uses the term case management to refer to interventions designed to help substance abusers access needed social services. The use of case management for substance abusers who seek treatment provides support for other significant problems besides using psychoactive substances. Alcohol or other drug use often damages many aspects of an individual’s life, including health, housing, employment, and relationships.

Because addiction affects so many facets of the addicted person’s life, a comprehensive continuum of services promotes recovery and enables the substance abuse client to fully integrate into society as a healthy, substance-free individual. The continuum must be designed to provide engagement and motivation, primary treatment services at the appropriate intensity and level, and support services that will enable the individual to maintain long-term sobriety while managing life in the community. Case management can ensure smooth transitions to the next level of treatment care, avoid gaps in service, and respond rapidly to the threat of relapse.


Professor: Michael Liimatta

Learning Objectives for this Course

Week One

Orientation to Case Management

  • Working knowledge of the language of case management
  • Link the role of case management with the needs of homeless clients
  • Initial contact and observation of one or more case managers
  • Understand the relationship of the theology of the Trinity to the healing process

Week Two

Case Management: Concepts and Skills

  • Understand a broad range of case management responsibilities
  • Analyze job descriptions for accepted core functions expected from case managers
  • Learn about necessary ethical behaviors and issues of confidentiality
  • Understand relationship of negative client response to inadequate staff training in cultural competency
  • Relate responsibilities of advocacy, ethics, respect, and cultural sensitivity to core responsibilities

Week Three

Case Management:  Interviewing

  • Understand basic theories of motivation
  • Develop proficiency in asking open ended, client centered questions that elicit client motivation for change

Week Four

Case Management:  Intake and Assessment
  • Understand and observe the importance and process of a multidimensional assessment
  • Utilize forms to assist in organizing assessment information
  • Practice skills needed to formulate a case plan specialized to individual needs and goals in a way that promotes dignity

Week Five

Case Management: Responding to Clients with Mental Illness

  • Awareness of opportunities available for clients with mental illness

Week Six

Case Management:  Special Needs

  • Compare the strategies for case management for various special needs
  • Awareness of basics regarding mental health issues for the homeless
  • Understand the effect of the culture of poverty on case management practice

Week Seven

Case Management: Developing a Case Plan

  • Understand the value and use of the case plan
  • Apply knowledge for a written plan
  • See the benefit of team participation
  • Understand the dynamics of team participation
  • Know procedures for termination and transition of clients

Week Eight

Case Management:  Using Support Services

  • Understand the opportunities and responsibilities of cooperating within the community of service providers
  • Recognize practices that ensure client success in accessing available resources
  • Realize own limitations and see value of networking
  • Become thoroughly familiar with emergency services in the community and when and how to make use of them

Week Nine

Case Management:  Legal Responsibilities

  • Overview knowledge of laws affecting clients within own state
  • Recognize legal responsibilities in case management


Course Materials & Tuition 

Frankel, A. J., & Gelman, S. (2016).Case management: An introduction to concepts and skills.,
Oxford: Oxford University Press. 3rd Edition. ISBN: 978-0190615277




Total Cost of Course  


To register for this course:

  1. If you are not already a student: Apply Now & agree to the terms of the included Enrollment Agreement. Once your application is approved, log in to Populi to register.
  2. If you are a student: log in to Populi, and register from your student dashboard.

Email if you need assistance.